Its not clear why, but I've encountered situations where the Web and Thin Clients are working with Vault Accounts, but they wont accept Windows Authentication credentials to log in. A suspicion that I have not yet verified is that IIS was installed during the ADMS installation. (It doesn't appear to affect AVFS that would do its own Authentication and redirect calls to the ADMS.)
The symptoms are that when logging into the Web Client using Windows Authentication
The user is prompted to repeatedly prompted to enter their credentials.
Like I say, I havent found the root cause, but on two systems, I've uninstalled ADMS and IIS, restarted the machine and installed IIS from the Advanced Configuration Guide, before resinstallling ADMS and all the Service Packs and Updates.
Its worth noting that uninstalling and reinstalling ADMS and IIS, will neither delete the Filestore or Database. but you should still ensure taht you have a restorable backup before continuing.
The same Problem\Solution seems to occur for the new ThinClient.
For More details on what I did to overcome this issue, Expand the Extend Entry below
If you have only one ADMS Server ensure that you have run a backup.
From Control Panel>Programs and Features
Uninstall Autodesk Thin Client 2014
Uninstall Autodesk Vault Professional Server 2014
Click "Turn Windows features on or off" (this starts Server Manager)
Click "Remove Roles"
Untick "Web Server (IIS)" follow the steps and restart the machine when prompted.
On restart Start Server Manager
Under Roles Summary select Add Rule
Select Web Server (IIS)
Add the following roles
- Common HTTP Features
- Static Content
- Default Document
- Directory Browsing
- Application Development
- ASP.NET
- .NET
- ISAPI Extensions
- ISAPI Filters
- Health and Diagnostics
- HTTP Logging
- Logging
- Request Monitor
- Security
- Windows Authentication
- Request Filtering
- Performance
- Static Content Compression
- Management Tools
- IIS Management Console
- IIS 6 Management Compatibility
Then reinstall Vault Server, (Don't start the ADMS Console when it is finished)
Install the latest Service packs
Install the latest Cumulative Hotfixes
Install any Subscription Releases or Limited Editions, such as Subs Release 1 (Thin Client)
Apart from the Backup, the process took less than 1 hour and resolved the Authenticaiton issue.